911 Restoration
Water & Fire Damage Restoration
24/7 Emergency Damage Services in Portland, OR
Emergency Property Restoration & IICRC-Certified Cleanup
Facing a flood or fire? 911 Restoration of Portland is on-site in 45 minutes or less to provide a Fresh Start. We handle everything from water extraction to smoke odor removal and full reconstruction.
Here at 911 Restoration Portland, we know how stressful and time-sensitive damage to your property can be. Common causes of damage like water, fire, and mold are never easy. When a catastrophic event occurs, our restoration team is dedicated to performing quick-response, expert restorations to bring your property back up to snuff. We provide many services to help with any damage, large or small, and keep your property safe and well. 911 Restoration experts are available 24/7 to help you get your property back to normal.
Portland Emergency
RESTORATION SERVICES
At 911 Restoration, we provide fast, reliable property restoration services to help you recover from life’s unexpected disasters. Whether you’re dealing with water damage, fire, mold, or other emergencies, our expert team is ready to respond 24/7. We combine professional care with quick action to restore your property and peace of mind. No matter the size of the damage, we’re here to keep your home or business safe, clean, and secure.
REVIEWS
Dorianna PhillipsTrustindex verifies that the original source of the review is Google. I cannot recommend 911 Restoration highly enough. When my basement flooded, their team was at my home within hours and immediately took action to address the damage. My rep, Richard Brown, was exceptional. He is clearly experienced and knowledgeable, but what stood out even more was his empathy and calm approach. I was panicked, and he took the time to walk me through every step of the process, laying out the issues and solutions clearly. He even spoke directly with my insurance agent, which made the entire process much easier for me. Richard’s team, including George and Melvin, were equally outstanding. They were professional, kind, and thorough. Every person I interacted with from 911 Restoration demonstrated the same level of care and professionalism. They turned what could have been a nightmare into a manageable experience, and I walked away with total confidence in their work. If you are facing water damage or any restoration issue, 911 Restoration is the company you want by your side. They are responsive, compassionate, and true experts in what they do. Jennifer OrtizTrustindex verifies that the original source of the review is Google. We can't thank the entire crew and staff for their concern and service. The job definitely started with finding out why our floor was warping and where the water was coming from. The reassurance that they would take care of contacting contractors to handle the plumbing that needed to be dealt with, the flooring and cabinetry that needed to be replaced was such a relief for us. First though they had a lot of work to deal with under our house before they could even start inside - hot water breaks cause so much immediate damage. These guys worked so hard and continuously getting all the insulation under one side of our house removed so they could expose the pipes and find what needed to be done before the plumber got here. The multiple days of drying, and finding they needed more fans were needed to get this dried out. They always had such a great and caring attitude, took great care in keeping our house as closed off from the mold exposure as possible. Since we have a number of pets we didn't want them to be boarded so we chose to stay here while they worked. They never once let on this was more inconvenient for them than not. They understood the stress both animals and humans were having here. Not that I ever want to go through this again, but if I had to we would call 911 first. You folks are awesome from day 1 to the finish. Taylor BeggTrustindex verifies that the original source of the review is Google. Our sewage line backed up TWICE and turned into a total nightmare. We were really nervous because after getting quotes and schedules from 3 other companies, we were losing hope that nobody would be able to help us. These people absolutely nailed it!!! Fair pricing, exceptional level of detail to their work, and they were so polite and courteous around our home. Richard who came and gave us a quote was kind and professional, and his crew that did the cleaning, Alex and another man with a script tattooed on his arm, were literally so nice we were raving about them after they left. Most polite and respectful workers we’ve ever had in our home and we would have them back in a heartbeat. THANK YOU!! Nicolas MaximTrustindex verifies that the original source of the review is Google. We had a recent water leak from our second floor down into our first floor and into the crawl space! Rich did an amazing job telling me what I could expect during the mitigation phase (cost, visits, materials, and equipment needed). Mel, Scott and the team did an amazing job daily coming to set up equipment for drying the damaged areas and ensuring that things were progressing. Very friendly, courteous, and professional. Would highly recommend if you’ve had a leak and are in need of mitigation. Bella DvirTrustindex verifies that the original source of the review is Google. We received quick response and service. they worked with our insurance company. Very satisfied. Chris HerrinTrustindex verifies that the original source of the review is Google. 911 restoration of Portland turned an extremely negative situation into one where I felt empowered to make informed decisions. Aurelius showed up with an hours of my phone call and I felt like a high priority. They worked with me to address my needs and my concerns. I would highly recommend you consider using them if you find yourself in a similar situation. They understood my financial limitations and worked with me to find a solution that worked within those constraints, without making me feel pressured to take on more than I could afford. Not only was their team in the field, upbeat and friendly, but the owner Moe reached out to me personally to see if he couldn’t make it even better. I very much appreciate their approach and their prompt response. Lyndsay MaderisTrustindex verifies that the original source of the review is Google. I can’t recommend 911 Restoration enough! After my salon flood, they showed up incredibly fast and handled every step of the remediation process with total professionalism. As a woman, I don’t always have the best experiences with contractors, but their team made me feel completely comfortable and earned my trust from day one. The entire process was smooth, stress-free, and handled with great care. I’m beyond grateful for their help—highly recommend! Rosalie WakefieldTrustindex verifies that the original source of the review is Google. In our home, the washing machine and dryer are in the center of the house. Imagine my surprise when I looked up from the computer and saw a flood of water working its way toward me. I contacted 911 Restoration and they came right out with several de-humidifiers and heater/dryers, put them everywhere, even in the crawl space, and let them do their thing for a few days until everything was dried out nicely. They had to take a lot of the carpet out, too. Then they called Portland Construction Solutions to come and do all of the hammerin' and nailin', install new carpet, everything back to normal, even fixed the drain where the hose had popped out. I was SO impressed with how they kept in close touch with me, explained the process. I definitely recommend both businesses for any one who might have a similar problem. Excellent job - nice people! Tricia JenkinsTrustindex verifies that the original source of the review is Google. I’ve owned homes since 1989 and had never filed a claim or had a disaster of any kind. When I woke on one Sunday morning, to find I had a water leak that went from the top floor to the bottom floor, on through to the crawl space , I had no idea who to call or what to do. I was panicked!! Not only did 911 Restorations on call team, call me back immediately, they sent Richard out to save the day and my house from further damages. Their team began water extraction, carpet and lower wall removal, a ceiling opened up, and had dehumidifiers and fans going within a day. There was no way mold was setting in with their fast response and action. Not only did they get into action, they walked and talked me through step my step exactly the process that I could expect and what they said was exactly what took place. It was so reassuring to know they were knowledgeable and I could trust them in a situation I didn’t know anything about. In addition to the mitigation, they scheduled my move out so I could begin my restoration process with ease. Moe and the billing office were so patient with me when I had some issues with an insurance mixup causing a delay in payment. Thank you 911 for your professionalism, your compassion in a panicked situation, your knowledge so I could stay calm, knowing you had this covered, and your extreme patience!! I hope no one has a disaster, but if they do, I’m recommending you without a doubt. William KiefelTrustindex verifies that the original source of the review is Google. 911 Restoration was fast, accurate, on time and very customer service oriented. Every employee was great to work with. 911 worked well with my insurance company too. Highly recommend these guys.
Our
Process
From the first call to the final touch, we’re with you every step of the way.
Our team works quickly, professionally, and with the highest standards to restore your property and your peace of mind.
Immediate Response
We respond quickly, 24/7, to assess the damage and create a tailored restoration plan for your property.
Professional Restoration
Our certified experts use advanced equipment and proven techniques to repair water, fire, or mold damage efficiently.
Complete Recovery
We restore your property to its pre-damage condition, ensuring safety, cleanliness, and peace of mind for you and your family.
Water Damage Restoration in Portland
Portland’s rainy climate and aging infrastructure lead to unique challenges like basement flooding, burst pipes, and sewer backups. Our team follows ANSI/IICRC S500 standards for professional water mitigation.
Emergency Water Extraction: We remove standing water immediately to prevent structural rot.
Advanced Structural Drying: Using LGR dehumidifiers and high-velocity air movers, we target moisture trapped in drywall and subfloors.
Leak Detection: We utilize infrared cameras to find hidden leaks before they turn into mold.
Sewage Cleanup: Safe, sanitary removal of Category 3 “black water” to keep your family protected.
Portland Fire & Smoke Damage Repair
A fire is devastating, but the smoke and soot left behind can cause permanent damage if not handled quickly. We provide comprehensive fire recovery services:
Soot & Ash Removal: Deep cleaning of all surfaces to prevent permanent staining.
Smoke Odor Neutralization: We don’t just mask smells; we use thermal fogging and ozone technology to eliminate odor molecules.
Board-Up & Roof Tarping: Immediate security to protect your property from Portland’s weather after a fire.
Full Reconstruction: From drywall repair to painting, we restore your home to pre-loss condition.
Q&A
What types of restoration services do you provide?
We handle water damage, fire damage, mold removal, sewage cleanup, sanitization, crawlspace cleaning, and full disaster restoration for homes and businesses.
Are you available in emergencies?
Yes. Our team is available 24/7 to respond quickly and minimize damage during any property emergency.
How fast can you arrive after I call?
In most cases, we respond within 45 minutes or less to ensure immediate assistance.
Do you work with insurance companies?
Absolutely. We coordinate directly with your insurance provider to simplify the claims process and reduce stress for you.
Are your technicians certified?
Yes. All of our restoration experts are fully trained, certified, and experienced in handling property damage safely and effectively.
Can you help with both residential and commercial properties?
Yes. We provide professional restoration services for homeowners, landlords, property managers, and businesses of all sizes.
What makes your company different?
We combine fast response times, expert care, and a customer-first approach to deliver complete restoration and peace of mind.
How quickly can you respond to a water damage emergency in Portland?
At 911 Restoration of Portland, we provide a guaranteed 45-minute response time for all emergencies. Whether you’re dealing with a burst pipe in the West Hills or a flooded basement in Gresham, our local technicians are on call 24/7/365 to start the water extraction and mitigation process immediately.
Will my insurance cover the cost of water or fire damage restoration?
Most homeowners and commercial insurance policies cover sudden and accidental damage. We understand that the claims process can be overwhelming, so we offer comprehensive insurance assistance. We document the damage with photos and reports, and we can even bill your insurance company directly to minimize your out-of-pocket stress.
Can you help with the smoke smell after a small house fire?
Yes. Even a small fire can leave lingering soot and heavy smoke odors that penetrate walls and furniture. We use industrial-grade thermal fogging and ozone treatments to neutralize odor molecules at the source rather than just masking them. Our goal is to ensure your air quality is safe and your property smells fresh again.
How do I know if I have mold after a water leak?
In Portland’s damp climate, mold can begin to grow within 24 to 48 hours of water exposure. If you notice a musty odor, visible spotting on drywall, or increased allergy symptoms, you may have a hidden mold issue. We provide professional mold inspections and IICRC-certified remediation to ensure your home is safe and healthy.
What does the 'Fresh Start' promise mean for my property?
Our “Fresh Start” philosophy means we don’t just clean up the mess—we restore your property to its pre-loss condition or better. From the initial water extraction and drying to the final structural repairs and painting, we handle the entire process so you only have to work with one trusted team to get your life back to normal.
How long does water damage restoration take?
Typically, the drying process takes 3–5 days. However, the full restoration time depends on the extent of the damage and whether reconstruction is needed. We prioritize fast drying to minimize downtime.
Can I stay in my home during fire restoration?
If the fire was significant, smoke and soot particles can make the air unsafe. We recommend staying elsewhere until we have performed professional air scrubbing and soot removal.
Do you work with my insurance company?
Yes! We work with all major insurance carriers in Oregon and Washington. We provide direct billing and detailed documentation to make your claim as smooth as possible.
Are your technicians certified?
Every technician at 911 Restoration of Portland is IICRC-certified. We follow the highest industry standards for water, fire, and mold remediation.


