911 Restoration
Water & Fire Damage Restoration
24/7 Emergency Damage Services in Portland, OR
Portland Emergency
RESTORATION SERVICES
At 911 Restoration, we provide fast, reliable property restoration services to help you recover from life’s unexpected disasters. Whether you’re dealing with water damage, fire, mold, or other emergencies, our expert team is ready to respond 24/7. We combine professional care with quick action to restore your property and peace of mind. No matter the size of the damage, we’re here to keep your home or business safe, clean, and secure.
REVIEWS
Dorianna PhillipsTrustindex verifies that the original source of the review is Google. I cannot recommend 911 Restoration highly enough. When my basement flooded, their team was at my home within hours and immediately took action to address the damage. My rep, Richard Brown, was exceptional. He is clearly experienced and knowledgeable, but what stood out even more was his empathy and calm approach. I was panicked, and he took the time to walk me through every step of the process, laying out the issues and solutions clearly. He even spoke directly with my insurance agent, which made the entire process much easier for me. Richard’s team, including George and Melvin, were equally outstanding. They were professional, kind, and thorough. Every person I interacted with from 911 Restoration demonstrated the same level of care and professionalism. They turned what could have been a nightmare into a manageable experience, and I walked away with total confidence in their work. If you are facing water damage or any restoration issue, 911 Restoration is the company you want by your side. They are responsive, compassionate, and true experts in what they do. Jennifer OrtizTrustindex verifies that the original source of the review is Google. We can't thank the entire crew and staff for their concern and service. The job definitely started with finding out why our floor was warping and where the water was coming from. The reassurance that they would take care of contacting contractors to handle the plumbing that needed to be dealt with, the flooring and cabinetry that needed to be replaced was such a relief for us. First though they had a lot of work to deal with under our house before they could even start inside - hot water breaks cause so much immediate damage. These guys worked so hard and continuously getting all the insulation under one side of our house removed so they could expose the pipes and find what needed to be done before the plumber got here. The multiple days of drying, and finding they needed more fans were needed to get this dried out. They always had such a great and caring attitude, took great care in keeping our house as closed off from the mold exposure as possible. Since we have a number of pets we didn't want them to be boarded so we chose to stay here while they worked. They never once let on this was more inconvenient for them than not. They understood the stress both animals and humans were having here. Not that I ever want to go through this again, but if I had to we would call 911 first. You folks are awesome from day 1 to the finish. Taylor BeggTrustindex verifies that the original source of the review is Google. Our sewage line backed up TWICE and turned into a total nightmare. We were really nervous because after getting quotes and schedules from 3 other companies, we were losing hope that nobody would be able to help us. These people absolutely nailed it!!! Fair pricing, exceptional level of detail to their work, and they were so polite and courteous around our home. Richard who came and gave us a quote was kind and professional, and his crew that did the cleaning, Alex and another man with a script tattooed on his arm, were literally so nice we were raving about them after they left. Most polite and respectful workers we’ve ever had in our home and we would have them back in a heartbeat. THANK YOU!! Nicolas MaximTrustindex verifies that the original source of the review is Google. We had a recent water leak from our second floor down into our first floor and into the crawl space! Rich did an amazing job telling me what I could expect during the mitigation phase (cost, visits, materials, and equipment needed). Mel, Scott and the team did an amazing job daily coming to set up equipment for drying the damaged areas and ensuring that things were progressing. Very friendly, courteous, and professional. Would highly recommend if you’ve had a leak and are in need of mitigation. Bella DvirTrustindex verifies that the original source of the review is Google. We received quick response and service. they worked with our insurance company. Very satisfied. Chris HerrinTrustindex verifies that the original source of the review is Google. 911 restoration of Portland turned an extremely negative situation into one where I felt empowered to make informed decisions. Aurelius showed up with an hours of my phone call and I felt like a high priority. They worked with me to address my needs and my concerns. I would highly recommend you consider using them if you find yourself in a similar situation. They understood my financial limitations and worked with me to find a solution that worked within those constraints, without making me feel pressured to take on more than I could afford. Not only was their team in the field, upbeat and friendly, but the owner Moe reached out to me personally to see if he couldn’t make it even better. I very much appreciate their approach and their prompt response. Lyndsay MaderisTrustindex verifies that the original source of the review is Google. I can’t recommend 911 Restoration enough! After my salon flood, they showed up incredibly fast and handled every step of the remediation process with total professionalism. As a woman, I don’t always have the best experiences with contractors, but their team made me feel completely comfortable and earned my trust from day one. The entire process was smooth, stress-free, and handled with great care. I’m beyond grateful for their help—highly recommend! Rosalie WakefieldTrustindex verifies that the original source of the review is Google. In our home, the washing machine and dryer are in the center of the house. Imagine my surprise when I looked up from the computer and saw a flood of water working its way toward me. I contacted 911 Restoration and they came right out with several de-humidifiers and heater/dryers, put them everywhere, even in the crawl space, and let them do their thing for a few days until everything was dried out nicely. They had to take a lot of the carpet out, too. Then they called Portland Construction Solutions to come and do all of the hammerin' and nailin', install new carpet, everything back to normal, even fixed the drain where the hose had popped out. I was SO impressed with how they kept in close touch with me, explained the process. I definitely recommend both businesses for any one who might have a similar problem. Excellent job - nice people! Tricia JenkinsTrustindex verifies that the original source of the review is Google. I’ve owned homes since 1989 and had never filed a claim or had a disaster of any kind. When I woke on one Sunday morning, to find I had a water leak that went from the top floor to the bottom floor, on through to the crawl space , I had no idea who to call or what to do. I was panicked!! Not only did 911 Restorations on call team, call me back immediately, they sent Richard out to save the day and my house from further damages. Their team began water extraction, carpet and lower wall removal, a ceiling opened up, and had dehumidifiers and fans going within a day. There was no way mold was setting in with their fast response and action. Not only did they get into action, they walked and talked me through step my step exactly the process that I could expect and what they said was exactly what took place. It was so reassuring to know they were knowledgeable and I could trust them in a situation I didn’t know anything about. In addition to the mitigation, they scheduled my move out so I could begin my restoration process with ease. Moe and the billing office were so patient with me when I had some issues with an insurance mixup causing a delay in payment. Thank you 911 for your professionalism, your compassion in a panicked situation, your knowledge so I could stay calm, knowing you had this covered, and your extreme patience!! I hope no one has a disaster, but if they do, I’m recommending you without a doubt. William KiefelTrustindex verifies that the original source of the review is Google. 911 Restoration was fast, accurate, on time and very customer service oriented. Every employee was great to work with. 911 worked well with my insurance company too. Highly recommend these guys.
Our Restoration Process
From the first call to the final touch, we’re with you every step of the way.
Our team works quickly, professionally, and with the highest standards to restore your property and your peace of mind.
Immediate Response
We respond quickly, 24/7, to assess the damage and create a tailored restoration plan for your property.
Professional Restoration
Our certified experts use advanced equipment and proven techniques to repair water, fire, or mold damage efficiently.
Complete Recovery
We restore your property to its pre-damage condition, ensuring safety, cleanliness, and peace of mind for you and your family.
Emergency restoration services for Portland homes and businesses
Portland properties face a unique mix of restoration risks. Heavy rain, older plumbing systems, crawlspaces, basements, roof leaks, winter freezes and storm events can all lead to water intrusion. When moisture is not handled quickly, it can spread behind walls, under flooring and into insulation. That can create structural damage, musty odors and mold problems that are much more expensive to repair later.
Our restoration services are designed to stop the damage at the source, remove contaminated or damaged materials, dry the property correctly and help you get back to normal. We serve homeowners, renters, property managers, commercial building owners, office managers, restaurants, retail spaces, warehouses and multifamily properties.
Water damage restoration
Water damage is one of the most urgent property emergencies. A small leak can become a much larger issue when water travels into wall cavities, subfloors, ceilings or crawlspaces. Our water damage restoration services include emergency water extraction, moisture mapping, structural drying, dehumidification, cleanup and repair planning.
Common water damage calls include burst pipes, appliance leaks, roof leaks, flooded basements, storm flooding, overflowing sinks or tubs, water heater failures and crawlspace water. We use professional drying equipment and moisture monitoring to help reduce the risk of hidden damage and mold.
Fire & smoke damage restoration
A fire can leave behind more than visible damage. Smoke, soot, odor, debris and water from firefighting can continue damaging surfaces long after the flames are out. Our fire damage services help stabilize the property, remove damaged materials, clean smoke and soot residue, address odor and coordinate repairs.
If your property needs board-up, roof tarping, pack-out support, smoke odor removal or full fire damage restoration, our team can guide you through the process and help document the damage for your insurance claim.
Mold remediation & mold removal
Mold problems often begin after a leak, flood, crawlspace moisture issue or poor ventilation. 911 Restoration of Portland provides mold remediation and mold removal services to locate the source, contain affected areas, remove contaminated materials, clean surfaces and reduce the chance of the problem returning.
For searchers comparing services, use mold remediation when the problem involves hidden growth, moisture source correction, containment, air filtration and prevention. Use mold removal when visible mold needs to be cleaned from surfaces, materials or contents. Both services should be clearly linked from the homepage.
Sewage backup cleanup & sanitizing
Sewage backups require professional cleanup because they can contain bacteria, viruses and other harmful contaminants. Our sewage cleanup team removes wastewater, disposes of contaminated materials when needed, disinfects affected areas, addresses odor and helps restore the space to a safe condition.
Call for sewage backup cleanup after toilet overflows, basement sewer backups, septic backups, drain line failures, contaminated floodwater or wastewater entering a crawlspace.
Commercial restoration and property manager support
Businesses cannot afford delays after water or fire damage. 911 Restoration of Portland helps offices, restaurants, retail properties, warehouses, schools, multifamily properties and managed buildings limit downtime and reopen safely. We can support after-hours emergencies, moisture documentation, insurance photos, cleanup planning and phased restoration when a property needs to keep operating.
Commercial restoration pages should be linked from this section using anchors such as commercial water damage restoration, business water damage cleanup and property manager restoration services.
Serving Portland and the surrounding metro area
911 Restoration of Portland serves Portland, Gresham, Hillsboro, Salem and nearby communities. If your city is listed in the service area, your local page should include unique content, real service proof and links to the most relevant water, mold, fire, sewage and commercial pages.
Q&A
What types of restoration services do you provide?
We handle water damage, fire damage, mold removal, sewage cleanup, sanitization, crawlspace cleaning, and full disaster restoration for homes and businesses.
Are you available in emergencies?
Yes. Our team is available 24/7 to respond quickly and minimize damage during any property emergency.
How fast can you arrive after I call?
In most cases, we respond within 45 minutes or less to ensure immediate assistance.
Do you work with insurance companies?
Absolutely. We coordinate directly with your insurance provider to simplify the claims process and reduce stress for you.
Are your technicians certified?
Yes. All of our restoration experts are fully trained, certified, and experienced in handling property damage safely and effectively.
Can you help with both residential and commercial properties?
Yes. We provide professional restoration services for homeowners, landlords, property managers, and businesses of all sizes.
What makes your company different?
We combine fast response times, expert care, and a customer-first approach to deliver complete restoration and peace of mind.
How quickly can you respond to a water damage emergency in Portland?
At 911 Restoration of Portland, we provide a guaranteed 45-minute response time for all emergencies. Whether you’re dealing with a burst pipe in the West Hills or a flooded basement in Gresham, our local technicians are on call 24/7/365 to start the water extraction and mitigation process immediately.
Will my insurance cover the cost of water or fire damage restoration?
Most homeowners and commercial insurance policies cover sudden and accidental damage. We understand that the claims process can be overwhelming, so we offer comprehensive insurance assistance. We document the damage with photos and reports, and we can even bill your insurance company directly to minimize your out-of-pocket stress.
Can you help with the smoke smell after a small house fire?
Yes. Even a small fire can leave lingering soot and heavy smoke odors that penetrate walls and furniture. We use industrial-grade thermal fogging and ozone treatments to neutralize odor molecules at the source rather than just masking them. Our goal is to ensure your air quality is safe and your property smells fresh again.
How do I know if I have mold after a water leak?
In Portland’s damp climate, mold can begin to grow within 24 to 48 hours of water exposure. If you notice a musty odor, visible spotting on drywall, or increased allergy symptoms, you may have a hidden mold issue. We provide professional mold inspections and IICRC-certified remediation to ensure your home is safe and healthy.
What does the 'Fresh Start' promise mean for my property?
Our “Fresh Start” philosophy means we don’t just clean up the mess—we restore your property to its pre-loss condition or better. From the initial water extraction and drying to the final structural repairs and painting, we handle the entire process so you only have to work with one trusted team to get your life back to normal.
How long does water damage restoration take?
Typically, the drying process takes 3–5 days. However, the full restoration time depends on the extent of the damage and whether reconstruction is needed. We prioritize fast drying to minimize downtime.
Can I stay in my home during fire restoration?
If the fire was significant, smoke and soot particles can make the air unsafe. We recommend staying elsewhere until we have performed professional air scrubbing and soot removal.
Do you work with my insurance company?
Yes! We work with all major insurance carriers in Oregon and Washington. We provide direct billing and detailed documentation to make your claim as smooth as possible.
Are your technicians certified?
Every technician at 911 Restoration of Portland is IICRC-certified. We follow the highest industry standards for water, fire, and mold remediation.
Why choose 911 Restoration of Portland
Choose a restoration team that understands the urgency of property damage and the stress it creates. Our team is available 24/7, serves both residential and commercial properties, works with insurance carriers and provides a complete restoration approach from cleanup through recovery. We focus on fast response, clear communication and practical solutions for Portland-area properties.
Call for emergency restoration in Portland
Do not wait for water, smoke, sewage or mold damage to spread. Call 911 Restoration of Portland at (503) 208-9780 for 24/7 emergency restoration service and a fast next step.


