Burst Pipe Cleanup and Repair
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Expert Burst Pipe Cleanup and Repair in Portland, OR
A burst pipe is a sudden, disastrous event that can flood your Portland home or business in minutes, often occurring without warning during unexpected cold snaps or due to old, failing plumbing and hidden corrosion. The resulting water damage requires immediate, specialized attention to minimize the financial and structural impact, as saturated materials can quickly lead to widespread mold growth and expensive reconstruction needs. Our IICRC-certified team in Portland is available 24/7 with a rapid response protocol to shut down the water source and begin the emergency cleanup process instantly.
Our comprehensive burst pipe cleanup service goes far beyond simple water removal. We handle everything from the initial water extraction and sanitization to identifying and coordinating the necessary repairs for the pipe itself, ensuring the structural integrity of your property. We focus intensely on drying affected structural materials like drywall, subflooring, and insulation to prevent long-term issues like mold and rot, guaranteeing your property is fully restored to a safe, dry condition. Trust our local Portland experts to manage the entire cleanup and drying process, making the difficult experience as seamless as possible for you.
REVIEWS
Dorianna PhillipsTrustindex verifies that the original source of the review is Google. I cannot recommend 911 Restoration highly enough. When my basement flooded, their team was at my home within hours and immediately took action to address the damage. My rep, Richard Brown, was exceptional. He is clearly experienced and knowledgeable, but what stood out even more was his empathy and calm approach. I was panicked, and he took the time to walk me through every step of the process, laying out the issues and solutions clearly. He even spoke directly with my insurance agent, which made the entire process much easier for me. Richard’s team, including George and Melvin, were equally outstanding. They were professional, kind, and thorough. Every person I interacted with from 911 Restoration demonstrated the same level of care and professionalism. They turned what could have been a nightmare into a manageable experience, and I walked away with total confidence in their work. If you are facing water damage or any restoration issue, 911 Restoration is the company you want by your side. They are responsive, compassionate, and true experts in what they do. Jennifer OrtizTrustindex verifies that the original source of the review is Google. We can't thank the entire crew and staff for their concern and service. The job definitely started with finding out why our floor was warping and where the water was coming from. The reassurance that they would take care of contacting contractors to handle the plumbing that needed to be dealt with, the flooring and cabinetry that needed to be replaced was such a relief for us. First though they had a lot of work to deal with under our house before they could even start inside - hot water breaks cause so much immediate damage. These guys worked so hard and continuously getting all the insulation under one side of our house removed so they could expose the pipes and find what needed to be done before the plumber got here. The multiple days of drying, and finding they needed more fans were needed to get this dried out. They always had such a great and caring attitude, took great care in keeping our house as closed off from the mold exposure as possible. Since we have a number of pets we didn't want them to be boarded so we chose to stay here while they worked. They never once let on this was more inconvenient for them than not. They understood the stress both animals and humans were having here. Not that I ever want to go through this again, but if I had to we would call 911 first. You folks are awesome from day 1 to the finish. Taylor BeggTrustindex verifies that the original source of the review is Google. Our sewage line backed up TWICE and turned into a total nightmare. We were really nervous because after getting quotes and schedules from 3 other companies, we were losing hope that nobody would be able to help us. These people absolutely nailed it!!! Fair pricing, exceptional level of detail to their work, and they were so polite and courteous around our home. Richard who came and gave us a quote was kind and professional, and his crew that did the cleaning, Alex and another man with a script tattooed on his arm, were literally so nice we were raving about them after they left. Most polite and respectful workers we’ve ever had in our home and we would have them back in a heartbeat. THANK YOU!! Nicolas MaximTrustindex verifies that the original source of the review is Google. We had a recent water leak from our second floor down into our first floor and into the crawl space! Rich did an amazing job telling me what I could expect during the mitigation phase (cost, visits, materials, and equipment needed). Mel, Scott and the team did an amazing job daily coming to set up equipment for drying the damaged areas and ensuring that things were progressing. Very friendly, courteous, and professional. Would highly recommend if you’ve had a leak and are in need of mitigation. Bella DvirTrustindex verifies that the original source of the review is Google. We received quick response and service. they worked with our insurance company. Very satisfied. Chris HerrinTrustindex verifies that the original source of the review is Google. 911 restoration of Portland turned an extremely negative situation into one where I felt empowered to make informed decisions. Aurelius showed up with an hours of my phone call and I felt like a high priority. They worked with me to address my needs and my concerns. I would highly recommend you consider using them if you find yourself in a similar situation. They understood my financial limitations and worked with me to find a solution that worked within those constraints, without making me feel pressured to take on more than I could afford. Not only was their team in the field, upbeat and friendly, but the owner Moe reached out to me personally to see if he couldn’t make it even better. I very much appreciate their approach and their prompt response. Lyndsay MaderisTrustindex verifies that the original source of the review is Google. I can’t recommend 911 Restoration enough! After my salon flood, they showed up incredibly fast and handled every step of the remediation process with total professionalism. As a woman, I don’t always have the best experiences with contractors, but their team made me feel completely comfortable and earned my trust from day one. The entire process was smooth, stress-free, and handled with great care. I’m beyond grateful for their help—highly recommend! Rosalie WakefieldTrustindex verifies that the original source of the review is Google. In our home, the washing machine and dryer are in the center of the house. Imagine my surprise when I looked up from the computer and saw a flood of water working its way toward me. I contacted 911 Restoration and they came right out with several de-humidifiers and heater/dryers, put them everywhere, even in the crawl space, and let them do their thing for a few days until everything was dried out nicely. They had to take a lot of the carpet out, too. Then they called Portland Construction Solutions to come and do all of the hammerin' and nailin', install new carpet, everything back to normal, even fixed the drain where the hose had popped out. I was SO impressed with how they kept in close touch with me, explained the process. I definitely recommend both businesses for any one who might have a similar problem. Excellent job - nice people! Tricia JenkinsTrustindex verifies that the original source of the review is Google. I’ve owned homes since 1989 and had never filed a claim or had a disaster of any kind. When I woke on one Sunday morning, to find I had a water leak that went from the top floor to the bottom floor, on through to the crawl space , I had no idea who to call or what to do. I was panicked!! Not only did 911 Restorations on call team, call me back immediately, they sent Richard out to save the day and my house from further damages. Their team began water extraction, carpet and lower wall removal, a ceiling opened up, and had dehumidifiers and fans going within a day. There was no way mold was setting in with their fast response and action. Not only did they get into action, they walked and talked me through step my step exactly the process that I could expect and what they said was exactly what took place. It was so reassuring to know they were knowledgeable and I could trust them in a situation I didn’t know anything about. In addition to the mitigation, they scheduled my move out so I could begin my restoration process with ease. Moe and the billing office were so patient with me when I had some issues with an insurance mixup causing a delay in payment. Thank you 911 for your professionalism, your compassion in a panicked situation, your knowledge so I could stay calm, knowing you had this covered, and your extreme patience!! I hope no one has a disaster, but if they do, I’m recommending you without a doubt. William KiefelTrustindex verifies that the original source of the review is Google. 911 Restoration was fast, accurate, on time and very customer service oriented. Every employee was great to work with. 911 worked well with my insurance company too. Highly recommend these guys.
Our 3-Step Burst Pipe Cleanup Process
Immediate Water Shut-Off & Inspection
Our team’s first priority is to quickly locate and stop the water source, whether it’s at the point of the pipe break or the main supply line to prevent further flooding. We then conduct a thorough safety assessment, including moisture mapping, to identify all affected areas and potential structural hazards.
Cleanup, Extraction, & Sanitization
We use powerful vacuums and submersible pumps to remove all standing water, followed by targeted structural drying. Due to the nature of plumbing water, professional-grade sanitization is applied to prevent the spread of bacteria and potential pathogens on all affected hard and porous surfaces.
Damage Documentation & Restoration Coordination
We meticulously document the pipe damage and water saturation for your insurance claim and coordinate with licensed plumbers to ensure the broken section is permanently repaired. Only then do we start the full structural restoration and necessary rebuilding phase.
Q&A
What are the most common causes of burst pipes we see in Portland homes?
While sudden freezing during cold snaps is a major cause, especially for pipes in uninsulated crawlspaces or exterior walls, we also frequently see bursts caused by pipe corrosion from aging, high water pressure stressing joints, and construction damage like improperly placed nails or screws. Knowing the location of your main water shut-off valve is the best preventative step you can take to mitigate damage from any of these causes.
After the water is shut off, how quickly can you arrive to start the cleanup and minimize damage?
Our commitment to the Portland community is a guaranteed response time of 45 minutes or less from the moment you call, 24 hours a day, 7 days a week. We understand that water damage is time-sensitive, and reaching your property fast allows us to place our heavy-duty extraction equipment immediately, which is crucial for minimizing saturation, salvaging materials, and preventing the onset of destructive mold growth.
What hidden damages should I be most concerned about after a pipe bursts behind a wall or ceiling?
The most significant hidden concern is saturation of materials you cannot see, such as insulation, drywall interiors, and wooden framing. These areas retain moisture and become prime breeding grounds for mold. We use advanced tools like thermal cameras and moisture meters to detect this hidden water, often requiring us to carefully remove portions of the wall or ceiling to ensure all wet material is dried or removed completely.
Do you only clean up the water, or do you also fix the actual burst pipe?
We are the experts in the water damage cleanup, drying, and structural restoration phases. While we do not employ the licensed plumbers who physically repair the pipe, we coordinate and work directly with them. Our focus is on mitigating the water damage immediately and ensuring the pipe repair is completed quickly and correctly, allowing us to seamlessly transition into the structural drying and rebuilding stages.
Does my cleanup process include sanitization if the water came from a drain or sewage line?
Yes, absolutely. If the water originates from a drain, toilet, or sewage line (known as Category 3 “Black Water”), we implement strict biohazard protocols. This involves specialized extraction equipment, the safe removal and disposal of contaminated porous materials, and a multi-step sanitization and disinfection process using EPA-registered antimicrobial agents to ensure the area is safe, clean, and free of bacteria and pathogens.






