Emergency Water Extraction
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Emergency Water Extraction Services in Portland, OR
When disaster strikes your Portland home or business, standing water is the immediate, destructive threat. Our Emergency Water Extraction services in Portland, OR, are built on a guaranteed 45-minute response time, because every minute counts in preventing secondary damage like hazardous mold growth and catastrophic structural compromise. We understand the unique moisture challenges of the Portland metro area, and our rapid response is tailored to combat the fast deterioration of building materials in our climate, protecting the investment you’ve made in your property.
Utilizing powerful, commercial-grade pumps and industrial vacuums, our IICRC-certified technicians quickly and efficiently remove large volumes of water from any affected area, whether it’s a flooded basement, saturated flooring, or a compromised crawlspace. This rapid extraction process is the crucial first step in any successful restoration. By eliminating the bulk water immediately, we significantly reduce overall restoration costs and drastically accelerate the subsequent structural drying phase, restoring safety and peace of mind as fast as possible.
REVIEWS
Dorianna PhillipsTrustindex verifies that the original source of the review is Google. I cannot recommend 911 Restoration highly enough. When my basement flooded, their team was at my home within hours and immediately took action to address the damage. My rep, Richard Brown, was exceptional. He is clearly experienced and knowledgeable, but what stood out even more was his empathy and calm approach. I was panicked, and he took the time to walk me through every step of the process, laying out the issues and solutions clearly. He even spoke directly with my insurance agent, which made the entire process much easier for me. Richard’s team, including George and Melvin, were equally outstanding. They were professional, kind, and thorough. Every person I interacted with from 911 Restoration demonstrated the same level of care and professionalism. They turned what could have been a nightmare into a manageable experience, and I walked away with total confidence in their work. If you are facing water damage or any restoration issue, 911 Restoration is the company you want by your side. They are responsive, compassionate, and true experts in what they do. Jennifer OrtizTrustindex verifies that the original source of the review is Google. We can't thank the entire crew and staff for their concern and service. The job definitely started with finding out why our floor was warping and where the water was coming from. The reassurance that they would take care of contacting contractors to handle the plumbing that needed to be dealt with, the flooring and cabinetry that needed to be replaced was such a relief for us. First though they had a lot of work to deal with under our house before they could even start inside - hot water breaks cause so much immediate damage. These guys worked so hard and continuously getting all the insulation under one side of our house removed so they could expose the pipes and find what needed to be done before the plumber got here. The multiple days of drying, and finding they needed more fans were needed to get this dried out. They always had such a great and caring attitude, took great care in keeping our house as closed off from the mold exposure as possible. Since we have a number of pets we didn't want them to be boarded so we chose to stay here while they worked. They never once let on this was more inconvenient for them than not. They understood the stress both animals and humans were having here. Not that I ever want to go through this again, but if I had to we would call 911 first. You folks are awesome from day 1 to the finish. Taylor BeggTrustindex verifies that the original source of the review is Google. Our sewage line backed up TWICE and turned into a total nightmare. We were really nervous because after getting quotes and schedules from 3 other companies, we were losing hope that nobody would be able to help us. These people absolutely nailed it!!! Fair pricing, exceptional level of detail to their work, and they were so polite and courteous around our home. Richard who came and gave us a quote was kind and professional, and his crew that did the cleaning, Alex and another man with a script tattooed on his arm, were literally so nice we were raving about them after they left. Most polite and respectful workers we’ve ever had in our home and we would have them back in a heartbeat. THANK YOU!! Nicolas MaximTrustindex verifies that the original source of the review is Google. We had a recent water leak from our second floor down into our first floor and into the crawl space! Rich did an amazing job telling me what I could expect during the mitigation phase (cost, visits, materials, and equipment needed). Mel, Scott and the team did an amazing job daily coming to set up equipment for drying the damaged areas and ensuring that things were progressing. Very friendly, courteous, and professional. Would highly recommend if you’ve had a leak and are in need of mitigation. Bella DvirTrustindex verifies that the original source of the review is Google. We received quick response and service. they worked with our insurance company. Very satisfied. Chris HerrinTrustindex verifies that the original source of the review is Google. 911 restoration of Portland turned an extremely negative situation into one where I felt empowered to make informed decisions. Aurelius showed up with an hours of my phone call and I felt like a high priority. They worked with me to address my needs and my concerns. I would highly recommend you consider using them if you find yourself in a similar situation. They understood my financial limitations and worked with me to find a solution that worked within those constraints, without making me feel pressured to take on more than I could afford. Not only was their team in the field, upbeat and friendly, but the owner Moe reached out to me personally to see if he couldn’t make it even better. I very much appreciate their approach and their prompt response. Lyndsay MaderisTrustindex verifies that the original source of the review is Google. I can’t recommend 911 Restoration enough! After my salon flood, they showed up incredibly fast and handled every step of the remediation process with total professionalism. As a woman, I don’t always have the best experiences with contractors, but their team made me feel completely comfortable and earned my trust from day one. The entire process was smooth, stress-free, and handled with great care. I’m beyond grateful for their help—highly recommend! Rosalie WakefieldTrustindex verifies that the original source of the review is Google. In our home, the washing machine and dryer are in the center of the house. Imagine my surprise when I looked up from the computer and saw a flood of water working its way toward me. I contacted 911 Restoration and they came right out with several de-humidifiers and heater/dryers, put them everywhere, even in the crawl space, and let them do their thing for a few days until everything was dried out nicely. They had to take a lot of the carpet out, too. Then they called Portland Construction Solutions to come and do all of the hammerin' and nailin', install new carpet, everything back to normal, even fixed the drain where the hose had popped out. I was SO impressed with how they kept in close touch with me, explained the process. I definitely recommend both businesses for any one who might have a similar problem. Excellent job - nice people! Tricia JenkinsTrustindex verifies that the original source of the review is Google. I’ve owned homes since 1989 and had never filed a claim or had a disaster of any kind. When I woke on one Sunday morning, to find I had a water leak that went from the top floor to the bottom floor, on through to the crawl space , I had no idea who to call or what to do. I was panicked!! Not only did 911 Restorations on call team, call me back immediately, they sent Richard out to save the day and my house from further damages. Their team began water extraction, carpet and lower wall removal, a ceiling opened up, and had dehumidifiers and fans going within a day. There was no way mold was setting in with their fast response and action. Not only did they get into action, they walked and talked me through step my step exactly the process that I could expect and what they said was exactly what took place. It was so reassuring to know they were knowledgeable and I could trust them in a situation I didn’t know anything about. In addition to the mitigation, they scheduled my move out so I could begin my restoration process with ease. Moe and the billing office were so patient with me when I had some issues with an insurance mixup causing a delay in payment. Thank you 911 for your professionalism, your compassion in a panicked situation, your knowledge so I could stay calm, knowing you had this covered, and your extreme patience!! I hope no one has a disaster, but if they do, I’m recommending you without a doubt. William KiefelTrustindex verifies that the original source of the review is Google. 911 Restoration was fast, accurate, on time and very customer service oriented. Every employee was great to work with. 911 worked well with my insurance company too. Highly recommend these guys.
Our 3-Step Emergency Extraction Process
Immediate Arrival & Assessment
We arrive fast to your Portland property to locate the water source, stop the flow, and conduct a thorough safety inspection before extraction begins. This critical first step ensures the area is safe for our team and identifies any potential hazards before preparing the property for high-volume water removal.
High-Volume Water Removal
We deploy powerful submersible pumps and industrial vacuums to quickly and completely remove all standing water from the affected structure and floor coverings. This is the main phase where we focus on removing all bulk water to mitigate saturation damage and prepare the foundation for effective drying.
Initial Moisture Control & Planning
After extraction, we place initial dehumidifiers and air movers to begin the crucial drying process and create a detailed plan for the subsequent structural drying and final reconstruction. This seamless transition ensures no time is wasted in restoring your property back to its pre-damage condition.
Q&A
Why is immediate water extraction so crucial for properties in the Portland area?
Immediate extraction is the single most important action to prevent extensive damage to your property, especially in Portland’s typically moist climate where mold thrives. Standing water quickly saturates building materials like drywall, flooring, and structural wood, weakening them and creating an ideal environment for mold to begin growing within 24 to 48 hours; removing the water immediately stops this insidious process, greatly reducing the scope and cost of the required repair and restoration work.
What kind of equipment do you use for high-volume water removal?
Our technicians use commercial-grade, specialized equipment designed specifically for rapid water removal in emergency situations. This includes powerful submersible pumps capable of handling thousands of gallons of water per hour, as well as high-efficiency, truck-mounted and portable extraction units that can draw water out of saturated carpets, padding, and hard surfaces. This advanced technology ensures maximum water lift and efficiency, which is essential for quickly transitioning the property into the structural drying phase.
Does emergency extraction include dealing with potential sewage or contaminated water?
Yes, our emergency extraction services are fully equipped to handle all categories of water, including Category 3 “Black Water” which involves sewage or other heavily contaminated sources. Contaminated water requires specialized protocols for safe removal and disposal, followed by thorough sanitization and disinfection of all affected surfaces to protect the health and safety of the occupants. Our certified crew has the training and protective gear necessary to safely manage biohazardous material and restore your property to a safe, clean condition.
Will your team move furniture and personal belongings before starting the extraction process?
Absolutely. As part of our comprehensive service, our team will carefully document, move, and block up or remove any furniture, electronics, or personal belongings that are at risk of being damaged by the standing water. This process, known as ‘pack-out’ or content manipulation, ensures the safety of your possessions and clears the area for effective water extraction and drying. We treat your personal items with the utmost care, prioritizing what can be salvaged and what needs immediate attention.
Is the cost of emergency water extraction typically covered by homeowners or commercial insurance policies?
In most cases, the cost for emergency water extraction resulting from sudden and accidental events (like a burst pipe or storm damage) is covered by standard homeowners or commercial property insurance policies. We work with a wide range of insurance companies and can directly assist you by providing the necessary documentation, photo evidence, and detailed scope of work required to simplify and streamline your claims process. We highly recommend contacting your agent immediately to understand your specific coverage details.






