Storm & Flood Water Cleanup
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Expert Storm & Flood Water Cleanup Services in Portland, OR
When severe weather hits the Portland metro area, the resulting storm and flood water can cause catastrophic damage, especially in basements, crawlspaces, and low-lying areas near rivers and streams. Unlike clean water from a simple pipe leak, flood water is almost always classified as Category 3 “Black Water,” carrying sewage, soil sediment, chemicals, and infectious pathogens from outside. This high level of contamination makes immediate, professional cleanup and sanitization absolutely non-negotiable for the safety and health of your family or employees.
Our IICRC-certified team specializes in handling the unique challenges of major flood events common in the Portland region. We arrive quickly with heavy-duty extraction equipment to remove high volumes of contaminated water, followed by rigorous cleaning and sanitization protocols using professional-grade, EPA-registered antimicrobial agents. We then focus on meticulous structural drying and industrial dehumidification to prevent mold and minimize the long-term impact on your property’s foundation and structural integrity, ensuring a safe and successful total restoration from start to finish.
REVIEWS
Dorianna PhillipsTrustindex verifies that the original source of the review is Google. I cannot recommend 911 Restoration highly enough. When my basement flooded, their team was at my home within hours and immediately took action to address the damage. My rep, Richard Brown, was exceptional. He is clearly experienced and knowledgeable, but what stood out even more was his empathy and calm approach. I was panicked, and he took the time to walk me through every step of the process, laying out the issues and solutions clearly. He even spoke directly with my insurance agent, which made the entire process much easier for me. Richard’s team, including George and Melvin, were equally outstanding. They were professional, kind, and thorough. Every person I interacted with from 911 Restoration demonstrated the same level of care and professionalism. They turned what could have been a nightmare into a manageable experience, and I walked away with total confidence in their work. If you are facing water damage or any restoration issue, 911 Restoration is the company you want by your side. They are responsive, compassionate, and true experts in what they do. Jennifer OrtizTrustindex verifies that the original source of the review is Google. We can't thank the entire crew and staff for their concern and service. The job definitely started with finding out why our floor was warping and where the water was coming from. The reassurance that they would take care of contacting contractors to handle the plumbing that needed to be dealt with, the flooring and cabinetry that needed to be replaced was such a relief for us. First though they had a lot of work to deal with under our house before they could even start inside - hot water breaks cause so much immediate damage. These guys worked so hard and continuously getting all the insulation under one side of our house removed so they could expose the pipes and find what needed to be done before the plumber got here. The multiple days of drying, and finding they needed more fans were needed to get this dried out. They always had such a great and caring attitude, took great care in keeping our house as closed off from the mold exposure as possible. Since we have a number of pets we didn't want them to be boarded so we chose to stay here while they worked. They never once let on this was more inconvenient for them than not. They understood the stress both animals and humans were having here. Not that I ever want to go through this again, but if I had to we would call 911 first. You folks are awesome from day 1 to the finish. Taylor BeggTrustindex verifies that the original source of the review is Google. Our sewage line backed up TWICE and turned into a total nightmare. We were really nervous because after getting quotes and schedules from 3 other companies, we were losing hope that nobody would be able to help us. These people absolutely nailed it!!! Fair pricing, exceptional level of detail to their work, and they were so polite and courteous around our home. Richard who came and gave us a quote was kind and professional, and his crew that did the cleaning, Alex and another man with a script tattooed on his arm, were literally so nice we were raving about them after they left. Most polite and respectful workers we’ve ever had in our home and we would have them back in a heartbeat. THANK YOU!! Nicolas MaximTrustindex verifies that the original source of the review is Google. We had a recent water leak from our second floor down into our first floor and into the crawl space! Rich did an amazing job telling me what I could expect during the mitigation phase (cost, visits, materials, and equipment needed). Mel, Scott and the team did an amazing job daily coming to set up equipment for drying the damaged areas and ensuring that things were progressing. Very friendly, courteous, and professional. Would highly recommend if you’ve had a leak and are in need of mitigation. Bella DvirTrustindex verifies that the original source of the review is Google. We received quick response and service. they worked with our insurance company. Very satisfied. Chris HerrinTrustindex verifies that the original source of the review is Google. 911 restoration of Portland turned an extremely negative situation into one where I felt empowered to make informed decisions. Aurelius showed up with an hours of my phone call and I felt like a high priority. They worked with me to address my needs and my concerns. I would highly recommend you consider using them if you find yourself in a similar situation. They understood my financial limitations and worked with me to find a solution that worked within those constraints, without making me feel pressured to take on more than I could afford. Not only was their team in the field, upbeat and friendly, but the owner Moe reached out to me personally to see if he couldn’t make it even better. I very much appreciate their approach and their prompt response. Lyndsay MaderisTrustindex verifies that the original source of the review is Google. I can’t recommend 911 Restoration enough! After my salon flood, they showed up incredibly fast and handled every step of the remediation process with total professionalism. As a woman, I don’t always have the best experiences with contractors, but their team made me feel completely comfortable and earned my trust from day one. The entire process was smooth, stress-free, and handled with great care. I’m beyond grateful for their help—highly recommend! Rosalie WakefieldTrustindex verifies that the original source of the review is Google. In our home, the washing machine and dryer are in the center of the house. Imagine my surprise when I looked up from the computer and saw a flood of water working its way toward me. I contacted 911 Restoration and they came right out with several de-humidifiers and heater/dryers, put them everywhere, even in the crawl space, and let them do their thing for a few days until everything was dried out nicely. They had to take a lot of the carpet out, too. Then they called Portland Construction Solutions to come and do all of the hammerin' and nailin', install new carpet, everything back to normal, even fixed the drain where the hose had popped out. I was SO impressed with how they kept in close touch with me, explained the process. I definitely recommend both businesses for any one who might have a similar problem. Excellent job - nice people! Tricia JenkinsTrustindex verifies that the original source of the review is Google. I’ve owned homes since 1989 and had never filed a claim or had a disaster of any kind. When I woke on one Sunday morning, to find I had a water leak that went from the top floor to the bottom floor, on through to the crawl space , I had no idea who to call or what to do. I was panicked!! Not only did 911 Restorations on call team, call me back immediately, they sent Richard out to save the day and my house from further damages. Their team began water extraction, carpet and lower wall removal, a ceiling opened up, and had dehumidifiers and fans going within a day. There was no way mold was setting in with their fast response and action. Not only did they get into action, they walked and talked me through step my step exactly the process that I could expect and what they said was exactly what took place. It was so reassuring to know they were knowledgeable and I could trust them in a situation I didn’t know anything about. In addition to the mitigation, they scheduled my move out so I could begin my restoration process with ease. Moe and the billing office were so patient with me when I had some issues with an insurance mixup causing a delay in payment. Thank you 911 for your professionalism, your compassion in a panicked situation, your knowledge so I could stay calm, knowing you had this covered, and your extreme patience!! I hope no one has a disaster, but if they do, I’m recommending you without a doubt. William KiefelTrustindex verifies that the original source of the review is Google. 911 Restoration was fast, accurate, on time and very customer service oriented. Every employee was great to work with. 911 worked well with my insurance company too. Highly recommend these guys.
Our 3-Step Storm & Flood Cleanup Process
Emergency Safety & Contamination Assessment
Our crew’s first priority is safety, assessing for electrical hazards, structural stability, and the level of contamination (Black Water). We establish strict safety zones and immediately begin the high-volume pumping and extraction of floodwaters from the structure.
Debris Removal, Extraction, & Biohazard Cleanup
We remove non-salvageable water-logged debris, perform thorough water extraction, and apply specialized EPA-registered disinfectants to neutralize the pathogens left behind by the flood water on all surfaces.
Structural Drying & Restoration Scope
Once extraction and sanitization are complete, we strategically set up high-powered air movers and industrial dehumidifiers for deep structural drying and create a detailed scope of work for the necessary tear-out and rebuilding process.
Q&A
Why is flood water cleanup considered a biohazard emergency, and what does that mean for my Portland property?
Flood water is classified as a biohazard because it typically contains disease-causing organisms such as bacteria, viruses, and fungi picked up from soil, sewage systems, and outdoor environments. This means that any porous material—like carpet, drywall, and insulation—that has been touched by flood water must be removed and safely disposed of, and all remaining hard surfaces must undergo a thorough, professional sanitization and disinfection treatment to make the area habitable and safe again.
Does storm water damage typically lead to mold growth if not addressed immediately after the flood recedes?
Yes, the moisture and organic matter present in floodwater create the absolute perfect environment for mold to proliferate. Mold can begin to colonize within 24 to 48 hours of saturation, especially in a humid climate like Portland’s. Swift and comprehensive cleanup, which includes removing non-salvageable porous materials and implementing high-power drying equipment, is the only way to effectively prevent a secondary mold outbreak that would require costly remediation later on.
Will my standard Portland homeowners insurance policy cover flood damage cleanup?
Unfortunately, standard homeowners insurance policies in Portland typically do not cover damage caused by natural flooding (water rising from the ground). Coverage for flood events generally requires a separate policy through the National Flood Insurance Program (NFIP) or a private flood insurance carrier. We can help you document your damage thoroughly, but we strongly recommend you contact your insurance agent immediately to confirm your specific policy details and coverage eligibility.
What happens to possessions like furniture, clothing, and electronics that have been saturated by flood water?
Most porous and absorbent personal items, such as upholstered furniture, mattresses, clothing, and carpet padding, that have been saturated by Category 3 flood water are deemed non-salvageable due to the high risk of bacterial contamination. Non-porous items and hard goods are assessed individually. We work with you to create a detailed inventory and determine the salvageability of all contents, documenting non-salvageable items for your insurance claim.
How do you handle saturated drywall and insulation that is hidden behind walls after a flood?
After flood water recedes, drywall and insulation act like sponges, retaining dangerous moisture and contamination. We use specialized moisture meters and thermal imaging cameras to locate all hidden saturation. To fully resolve the contamination and prevent mold, we almost always have to tear out and remove the affected drywall and insulation up to at least 1-2 feet above the highest water line, ensuring no contaminated material is left within the wall cavity.






